You can perform the ticket cancellation and refund transactions online using PNR no. and surname information.
According to the information received from the Ministry of Interior Police Department, as of June 30, 2021, Turkish citizens who will depart to the Turkish Republic of Northern Cyprus will be exited from our country with their old-style identity cards, and a new type with biometric photograph will be completed in accordance with the International Civil Aviation Organization (ICAO) standards. Check out will be done with ID cards.
Passengers who cannot meet this requirement will not be accepted to the flight.
"Based on the statement made by the T.R. Ministry of Interior; in travels to Cyprus, Azerbaijan, Georgia, Moldova, Serbia, Bosnia-Herzegovina, Ukraine: Passengers under the age of 18 (including children and infants) are required to present a photo identity document in order to use their new type chip identity cards as travel document. Travel with an identity card without a photo will not be allowed. Additional documents (consent) may be requested for child passengers traveling with their parents or any of them."
Regarding the rules and conditions that the passengers who will travel from our country to abroad and the passengers who will enter our country from abroad, within the scope of Covid-19 measures; Click here for the Country Entry Table
1. What services do you provide for passengers with special circumstances?
Following the check-in process for elderly, language-prone, phobic, visually and hearing-impaired or young passengers, the accompanying service may vary depending on the airline conditions, if requested during the boarding process and upon arrival of the aircraft. For such requests, you can get help from our support line at 444 87 87 or 0850 737 8 737.
2. What are the procedures applied to pregnant passengers?
A report is not requested from pregnant passengers who have not completed twenty-eight weeks (seven months).
Passengers who are pregnant with a single baby are allowed to travel from 28 weeks to 36 weeks with a report from their doctor stating "There is no problem in traveling by plane". After 36 weeks, travel is not allowed even if there is a doctor's report.
Passengers who are pregnant with two or more babies are allowed to travel from 28 weeks to 32 weeks with a report from their doctor stating "There is no problem in traveling by plane". After 32 weeks, it is not allowed to travel even if there is a doctor's report.
The date of the doctor's report cannot be older than seven days.
The name, surname, diploma number and signature of the doctor who prepared the report must be on the report.
3. What are the procedures applied to visually impaired passengers?
Visually impaired passengers can travel alone or with their assistance dogs.
The passenger must present the training certificate of the guide dog and the veterinarian's wallet showing that the vaccinations are complete.
Passengers with disabilities who are unable to follow the instructions given by the flight crew in emergency situations cannot fly without an accompanying person.
The reservation requirement for such requests may vary according to the airline rules. For your requests, you can get help from our support line at 444 87 87 or 0850 787 8 737.
4. What are the procedures applied to the hearing impaired passengers?
Hearing impaired passengers can travel alone.
5. What are the procedures applied to both visually and hearing impaired passengers?
It is mandatory for both visually and hearing impaired passengers to travel with a companion.
6. Pet Transport
It may vary depending on the weather conditions. For such requests, you can get help from our support line at 44487 87 and 0850 737 8 737. For such cases, it is necessary to send a message to the airline of your reservation and accept it during the reservation. It may incur additional charges.
On the way to the airport; A passport for international flights and a photo ID card for domestic flights (identity card, driver's license, passport, marriage certificate) are required. Passengers are not accepted to the flight with photocopies of documents.
In accordance with the security rules, only the following documents can be accepted at the passenger identity check:
Passport and passport substitute documents
Birth certificate until one month after birth (provided that it is accompanied by parental ID)
Visa and/or passport for international flights